Exact menu labels and permissions depend on your institute’s roles and plugins.

• Administrator: Open threads with students and experts; compose from the admin Messages area
• Expert: Message assigned students and follow threads
• Student: Read and reply in the student portal

Open Messages from the administrator sidebar (wording may vary). Typical tasks:

• Open an existing thread or start a new conversation with a student or expert.
• Review replies without leaving the admin workspace.
• Use notifications alongside messages when your deployment surfaces institute alerts on the admin dashboard.

Documentation screenshot: Use the block below this section for a capture of the admin Messages screen (inbox and compose). Replace the placeholder image with your institute’s UI.

After login, students see Messages and notifications on the dashboard or message menu:

• Messages: two-way threads with staff (for example course or admission questions).
• Notifications: short notices such as upcoming meetings or institute announcements; not a full email replacement.

Newsletter subscribers (admin) lists emails collected from the site footer signup. Export or campaign use depends on your marketing tools; it is separate from in-app Messages.

• First steps for administrators
• Messages (expert)